SkooBot Resource Center
  • 🏠Introduction
  • 🏃‍♂️How SkooBot works?
    • Onboarding
    • Create new Bot
      • Make Your WhatsApp Chatbot
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      • Make Your Chatbot Landing Page
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      • Install Website Bot on WordPress
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      • SkooBot Integrations
        • Integrate SkooBot with Capsule CRM
        • Integrate SkooBot with Elevio CRM
        • Integrate SkooBot with Close CRM
        • Integrate SkooBot with CalendarHero CRM
        • Integrate SkooBot with Extraaedge CRM
        • Integrate SkooBot with Infobip CRM
        • Integrate SkooBot with Google Sheets
        • Integrate SkooBot with Google Task
        • Integrate SkooBot with HelpShift CRM
        • Integrate SkooBot with Zendesk CRM
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        • Integrate SkooBot with Zoho Desk
        • Integrate SkooBot with SupportBee CRM
        • Integrate SkooBot with Wealthbox CRM
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        • Integrate SkooBot with Apptivo CRM
        • Integrate SkooBot with Freshdesk CRM
        • Integrate SkooBot with Help Desk CRM
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        • Integrate SkooBot with Jira CRM
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        • Integrate SkooBot with LiveAgent CRM
        • Integrate SkooBot with NetHunt CRM
        • Integrate SkooBot with Plivo CRM
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        • Integrate SkooBot with Shipway CRM
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        • Integrate SkooBot with Agile CRM
        • Integrate SkooBot with Pipedrive
        • Integrate SkooBot with Drip CRM
        • Integrate SkooBot with Google Calendar
        • Integrate SkooBot with GetResponse
        • Integrate SkooBot with Groove
        • Integrate SkooBot with Helpdocs
        • Integrate SkooBot with Bitrix24
        • Integrate SkooBot with Freshworks CRM
        • Integrate SkooBot with Insightly CRM
        • Integrate SkooBot with Nimble CRM
        • Integrate SkooBot with Nutshell CRM:-
        • Integrate SkooBot with OntraPort CRM
        • Integrate SkooBot with HubSpot
        • Integrate SkooBot with WebHoper
        • Integrate SkooBot with EngageBay
        • Integrate SkooBot with Frontapp
        • Integrate SkooBot with Copper
        • Integrate SkooBot with Salesflare
        • Integrate SkooBot with No CRM
        • Integrate SkooBot with Helprace
        • Integrate SkooBot with Flowlu
        • Integrate SkooBot with Pipeline
        • Integrate SkooBot with Zingtree
        • Integrate SkooBot with Salesforce CRM:-
        • Integrate SkooBot with Chakra CRM:-
      • Create your custom integration or My Integrations
    • Inbox
      • Real-Time Customer Interaction
      • Importing WhatsApp Contacts
      • Creating Segments
      • Using Tags
    • Analytics
    • Team
    • Subscription & Plans
    • Pricing
    • General
  • 💡SkooBot 101
  • ▶️Training Videos
  • ❓Frequently asked questions (FAQs)
    • Onboarding FAQs
    • Bot Installation FAQs
    • Inbox FAQs
    • Profile, Team & Notifications FAQs
    • Analytics FAQs
    • Chat Flow FAQs
    • Bot Settings FAQs
    • WhatsApp FAQs
      • Broadcast Messaging Limits
    • Subscription FAQs
    • Product Update FAQs
    • ChatGPT FAQs
  • ⚒️Common Errors & Troubleshooting
  • 🤝SkooBot & Client Interactions
    • Expectations from Clients
    • WhatsApp API Generation Prerequisites & Process
  • 👩‍💻WhatsApp Cloud API by Meta
    • ⚙️Setting Up Your Facebook Business Manager
    • 💰Meta Conversation Pricing for WhatsApp Cloud API
    • 👧Update WhatsApp Bot Profile
    • ✅Getting a green tick on WhatsApp
  • 🔑WhatsApp Bot Creation
    • ✅Prerequisites for WhatsApp Bots
    • 🔤Create a Meta App
    • ✔️Register & Verify your WhatsApp Number
    • 🔗Subscribe WA webhook with SkooBot
    • 💳Update WA account Payment Method
    • 🦸‍♀️Assign System User to WhatsApp Account
    • 📃Getting all the necessary details from Meta Developer Dashboard
  • 🔥What's New
    • 🟩Release Updates
      • 🟩June '23 Releases
      • 🟩May '23 Releases
      • 🟩April '23 Releases
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  1. Frequently asked questions (FAQs)

Analytics FAQs

This section contains FAQs related to the Analytics section

What do messages mean?

Messages are the count of messages sent by a chatbot during a conversation. You are assigned a specific number of messages per billing period according to your plan that you can see on your dashboard.

What do Conversations mean?

Conversations are the unique chat sessions visitors engage with your chatbot during their visit. You can track your conversations with your dashboard and the inbox dashboard. A conversation terminates when a user closes the chat widget.

How do we count messages?

We count only the messages the chatbot sends to the bot user during any billing period. It will not count any messages sent by the user.

What are the leads?

The people who leave their contact information, like phone numbers and email addresses, are considered leads. A lead is part of qualified traffic on your website. These visitors have a high chance of purchasing your services or products.

What is considered the lead?

The visitors who leave their contact information, like phone numbers and email addresses, are leads with our chatbots. In your chatbot, you can mark any question for lead consideration. If the user replies to that question, it will be considered a lead.

What is a subscriber?

Anyone who interacts with Telegram, WhatsApp, and the Facebook bot is considered a subscriber. Subscribers are visible on your Analytics dashboard. You may find them as a contact as well.

How to check individual Bot uses or all account uses?
  • You can check out all users on your account in the Analytics. It has a detailed summary of both categories.

  • To Check All Bot Uses, Navigate To Analytics.

  • Find the "Analytics Summary" Tab

  • Change The Leftmost dropdown to all bots and the rightmost dropdown to the period you want (weekly, monthly, yearly)

  • To Check A Specific Bot Usage, Navigate To Analytics.

  • Find the "Analytics Summary" Tab

  • Change The Leftmost dropdown to the Bot you want to check for and the rightmost dropdown to the time period you want (weekly, monthly, yearly)

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Last updated 2 years ago

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