SkooBot Resource Center
  • 🏠Introduction
  • πŸƒβ€β™‚οΈHow SkooBot works?
    • Onboarding
    • Create new Bot
      • Make Your WhatsApp Chatbot
      • Make Your Facebook Chatbot
      • Make Your Chatbot Landing Page
      • Make Your Live Chat Chatbot
      • Make Your Website Chatbot
      • Make Your Telegram Chatbot
    • Edit Your Chat Flow
    • Install your Website Chatbot
      • Install Website Bot on WordPress
      • Install Website Chatbot on Custom Build Website
    • Bot Settings
      • Drip Campaigns
      • Broadcast
      • Widget
      • Email Validation
    • 3rd Party Apps Integrations
      • ChatGPT
      • SkooBot Integrations
        • Integrate SkooBot with Capsule CRM
        • Integrate SkooBot with Elevio CRM
        • Integrate SkooBot with Close CRM
        • Integrate SkooBot with CalendarHero CRM
        • Integrate SkooBot with Extraaedge CRM
        • Integrate SkooBot with Infobip CRM
        • Integrate SkooBot with Google Sheets
        • Integrate SkooBot with Google Task
        • Integrate SkooBot with HelpShift CRM
        • Integrate SkooBot with Zendesk CRM
        • Integrate SkooBot with LeadSquared CRM
        • Integrate SkooBot with Zoho Desk
        • Integrate SkooBot with SupportBee CRM
        • Integrate SkooBot with Wealthbox CRM
        • Integrate SkooBot with SendInBlue
        • Integrate SkooBot with Apptivo CRM
        • Integrate SkooBot with Freshdesk CRM
        • Integrate SkooBot with Help Desk CRM
        • Integrate SkooBot with Helpcrunch CRM
        • Integrate SkooBot with Jira CRM
        • Integrate SkooBot with KarmaCRM
        • Integrate SkooBot with LiveAgent CRM
        • Integrate SkooBot with NetHunt CRM
        • Integrate SkooBot with Plivo CRM
        • Integrate SkooBot with Recurly CRM
        • Integrate SkooBot with Shipway CRM
        • Integrate SkooBot with TeamGate CRM
        • Integrate SkooBot with Zoho Projects
        • Integrate SkooBot with Zoho CRM
        • Integrate SkooBot with Agile CRM
        • Integrate SkooBot with Pipedrive
        • Integrate SkooBot with Drip CRM
        • Integrate SkooBot with Google Calendar
        • Integrate SkooBot with GetResponse
        • Integrate SkooBot with Groove
        • Integrate SkooBot with Helpdocs
        • Integrate SkooBot with Bitrix24
        • Integrate SkooBot with Freshworks CRM
        • Integrate SkooBot with Insightly CRM
        • Integrate SkooBot with Nimble CRM
        • Integrate SkooBot with Nutshell CRM:-
        • Integrate SkooBot with OntraPort CRM
        • Integrate SkooBot with HubSpot
        • Integrate SkooBot with WebHoper
        • Integrate SkooBot with EngageBay
        • Integrate SkooBot with Frontapp
        • Integrate SkooBot with Copper
        • Integrate SkooBot with Salesflare
        • Integrate SkooBot with No CRM
        • Integrate SkooBot with Helprace
        • Integrate SkooBot with Flowlu
        • Integrate SkooBot with Pipeline
        • Integrate SkooBot with Zingtree
        • Integrate SkooBot with Salesforce CRM:-
        • Integrate SkooBot with Chakra CRM:-
      • Create your custom integration or My Integrations
    • Inbox
      • Real-Time Customer Interaction
      • Importing WhatsApp Contacts
      • Creating Segments
      • Using Tags
    • Analytics
    • Team
    • Subscription & Plans
    • Pricing
    • General
  • πŸ’‘SkooBot 101
  • ▢️Training Videos
  • ❓Frequently asked questions (FAQs)
    • Onboarding FAQs
    • Bot Installation FAQs
    • Inbox FAQs
    • Profile, Team & Notifications FAQs
    • Analytics FAQs
    • Chat Flow FAQs
    • Bot Settings FAQs
    • WhatsApp FAQs
      • Broadcast Messaging Limits
    • Subscription FAQs
    • Product Update FAQs
    • ChatGPT FAQs
  • βš’οΈCommon Errors & Troubleshooting
  • 🀝SkooBot & Client Interactions
    • Expectations from Clients
    • WhatsApp API Generation Prerequisites & Process
  • πŸ‘©β€πŸ’»WhatsApp Cloud API by Meta
    • βš™οΈSetting Up Your Facebook Business Manager
    • πŸ’°Meta Conversation Pricing for WhatsApp Cloud API
    • πŸ‘§Update WhatsApp Bot Profile
    • βœ…Getting a green tick on WhatsApp
  • πŸ”‘WhatsApp Bot Creation
    • βœ…Prerequisites for WhatsApp Bots
    • πŸ”€Create a Meta App
    • βœ”οΈRegister & Verify your WhatsApp Number
    • πŸ”—Subscribe WA webhook with SkooBot
    • πŸ’³Update WA account Payment Method
    • πŸ¦Έβ€β™€οΈAssign System User to WhatsApp Account
    • πŸ“ƒGetting all the necessary details from Meta Developer Dashboard
  • πŸ”₯What's New
    • 🟩Release Updates
      • 🟩June '23 Releases
      • 🟩May '23 Releases
      • 🟩April '23 Releases
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Common Errors & Troubleshooting

This section contains most occurring errors and how you can troubleshoot them to fix.

The Password field is not accepting my password

Whenever you are setting up a password, make sure you use:

  • At least 8 characters β€”the more characters, the better

  • At least one uppercase letter

  • At least one numeric character

  • At least one special character, e.g.,! @ # ? ]

Failing to follow these guidelines may result in the issue you are facing.

The Email field is not accepting my email

It may occur due to the following reasons:

  • You already have an account on SkooBot

  • The email address you entered is invalid or has been blocked by SkooBot.

My WhatsApp API key is not working

It is happening probably because of the below reasons:

  • The key you are using may not be correct or have some error. Verify your key with your provider

  • Your key is already in use.

My Telegram bot token is not working

It is happening probably because of the below reasons:

  • The token you are using may not be correct or have some error.

  • Your token is already in use.

I am unable to connect To my Facebook page

It is happening probably because of the below reasons:

  • You have not allowed all the permissions required for your Facebook page. Please note that you must be an admin of the Facebook page to initiate integration.

  • You have already connected another application or bot to your Facebook page.

  • Your Facebook business page or account is disabled temporarily or permanently.

I have installed the script on my website; however, a bot is not appearing

Your bot may not appear due to the following reasons

  • You have exceeded your message limit on your plan

  • You have disabled your bot in the country, IP, region, the website you want to access Skoobot.

  • There might be some typo in the script that you used to install the chat widget.

  • You have not installed the script in the right location, i.e., is the head tag.

I have connected the bot to my CRM. However, it is not sending leads

It may occur due to the following reasons:

  • Authentication credentials such as Auth Token or API key entered incorrectly or have expired, So try reconnecting the CRM.

  • Make sure that your CRM account is working fine.

  • Make sure all the parameters fields are mapped correctly

  • Make sure you have a paid subscription to SkooBot, and that You have not exhausted your message limit.

I am unable to connect to my CRM

It may occur due to the following reasons:

  1. Authentication credentials such as Auth Token or API key are entered incorrectly or have expired, So try reconnecting the CRM.

  2. Make sure that your CRM account is working fine.

  3. Make sure all parameter fields are mapped correctly.

I created the test lead. However, I cannot see it in my leads panel

It may occur due to the following reasons:

  1. Your lead can be delayed for 15 min in some cases.

  2. Your visitor does not qualify for the leads.

I am not receiving new lead notifications

It may occur due to the following reasons:

  1. Your lead can be delayed for 15 min in some cases.

  2. Your visitor does not qualify for the leads.

  3. You will not receive a notification until you have closed the chat session by clicking on the X button if you haven't enabled the 'Send incomplete response' option.

  4. This feature is only available under the paid plan, So make sure you are not on a free plan.

My analytics seems to be wrong. It shows old data

Your Analytics will update at 24-hour intervals, So every time you see the analytics, it shows data since the previous day's end.

Please Note:

Currently, Analytics does not count any messages from Facebook, WhatsApp, or Telegram bot.

I am unable to add anything after three team members

In the paid plan for SkooBot, There is a Limit of 3 team members. Suppose you want to add more than three members. You can contact us to set up more than three team members at an additional cost.

I am unable to apply the white label add-on

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail white label add-on.p

I am unable to use the messages add-on

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail yourself of message add-ons.

My payment link has expired

Due to security reasons, a payment link is only available for a specific period.

  1. If your payment link has expired, you must retry payment again by creating a new one from the payment gateway.

  2. If your money is deducted and the transaction has failed, it usually returns in three business days. If not, please contact us at support@skoobot.com

I have made changes to my configuration. However, it is not reflected in the bot

All the changes of Bot Configuration get reflected after 15 mins. If you can't see the changes, Go to Bot Settings -> General and Click the Invalidate cache button.

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Last updated 1 year ago

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