# Common Errors & Troubleshooting

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<summary><strong>The Password field is not accepting my password</strong></summary>

Whenever you are setting up a password, make sure you use:&#x20;

* At least 8 characters —the more characters, the better&#x20;
* At least one uppercase letter&#x20;
* At least one numeric character&#x20;
* At least one special character, e.g.,! @ # ? ]&#x20;

Failing to follow these guidelines may result in the issue you are facing.

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<summary><strong>The Email field is not accepting my email</strong></summary>

It may occur due to the following reasons:&#x20;

* You already have an account on SkooBot
* The email address you entered is invalid or has been blocked by SkooBot.

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<summary><strong>My WhatsApp API key is not working</strong></summary>

It is happening probably because of the below reasons:

* The key you are using may not be correct or have some error. Verify your key with your provider
* Your key is already in use.&#x20;

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<summary><strong>My Telegram bot token is not working</strong></summary>

It is happening probably because of the below reasons:

* The token you are using may not be correct or have some error.
* Your token is already in use.

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<summary><strong>I am unable to connect To my Facebook page</strong></summary>

It is happening probably because of the below reasons:

* You have not allowed all the permissions required for your Facebook page. Please note that you must be an admin of the Facebook page to initiate integration.
* You have already connected another application or bot to your Facebook page.
* Your Facebook business page or account is disabled temporarily or permanently.

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<summary><strong>I have installed the script on my website; however, a bot is not appearing</strong></summary>

Your bot may not appear due to the following reasons

* You have exceeded your message limit on your plan
* You have disabled your bot in the country, IP, region, the website you want to access Skoobot.
* There might be some typo in the script that you used to install the chat widget.
* You have not installed the script in the right location, i.e., is the head tag.

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<summary><strong>I have connected the bot to my CRM. However, it is not sending leads</strong></summary>

It may occur due to the following reasons:

* Authentication credentials such as Auth Token or API key entered incorrectly or have expired, So try reconnecting the CRM.&#x20;
* Make sure that your CRM account is working fine.&#x20;
* Make sure all the parameters fields are mapped correctly&#x20;
* Make sure you have a paid subscription to SkooBot, and that You have not exhausted your message limit.

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<summary><strong>I am unable to connect to my CRM</strong></summary>

It may occur due to the following reasons:

1. Authentication credentials such as Auth Token or API key are entered incorrectly or have expired, So try reconnecting the CRM.&#x20;
2. Make sure that your CRM account is working fine.&#x20;
3. Make sure all parameter fields are mapped correctly.

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<summary><strong>I created the test lead. However, I cannot see it in my leads panel</strong></summary>

It may occur due to the following reasons:

1. Your lead can be delayed for 15 min in some cases.
2. Your visitor does not qualify for the leads.

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<summary><strong>I am not receiving new lead notifications</strong></summary>

It may occur due to the following reasons:

1. Your lead can be delayed for 15 min in some cases.&#x20;
2. Your visitor does not qualify for the leads.&#x20;
3. You will not receive a notification until you have closed the chat session by clicking on the X button if you haven't enabled the 'Send incomplete response' option.&#x20;
4. This feature is only available under the paid plan, So make sure you are not on a free plan.

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<summary>My analytics seems to be wrong. It shows old data</summary>

Your Analytics will update at 24-hour intervals, So every time you see the analytics, it shows data since the previous day's end.&#x20;

Please Note:

Currently, Analytics does not count any messages from Facebook, WhatsApp, or Telegram bot.

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<summary><strong>I am unable to add anything after three team members</strong></summary>

In the paid plan for SkooBot, There is a Limit of 3 team members. Suppose you want to add more than three members. You can contact us to set up more than three team members at an additional cost.

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<summary>I am unable to apply the white label add-on</summary>

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail white label add-on.p

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<summary><strong>I am unable to use the messages add-on</strong></summary>

This feature is only available to users with a King plan subscription and above. Hence, you must upgrade your subscription first to avail yourself of message add-ons.

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<summary><strong>My payment link has expired</strong></summary>

Due to security reasons, a payment link is only available for a specific period.&#x20;

1. If your payment link has expired, you must retry payment again by creating a new one from the payment gateway.&#x20;
2. If your money is deducted and the transaction has failed, it usually returns in three business days. If not, please contact us at <support@skoobot.com>

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<summary><strong>I have made changes to my configuration. However, it is not reflected in the bot</strong></summary>

All the changes of Bot Configuration get reflected after 15 mins. If you can't see the changes, Go to Bot Settings -> General and Click the `Invalidate cache` button.

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