> For the complete documentation index, see [llms.txt](https://help.skoobot.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.skoobot.com/3rd-party-apps-integrations/skoobot-integrations/integrate-skoobot-with-freshworks-crm.md).

# Integrate SkooBot with Freshworks CRM

### **Step 1 of 4: Login to SkooBot Account and Select Application to Integrate** <a href="#ccd6ig22b2d6" id="ccd6ig22b2d6"></a>

1. Login to your **SkooBot** account, select the Bot you want to integrate with Freshworks CRM.
2. Now, click the **‘Integrate Tab.’**
3. ![](/files/N7B5g4mCzJF0W1ESy7uW)
4. The integrate window will open up. make sure you are in the **“All Integrations Tab.”**
5. A list of all native integrations for **SkooBot** will be available in this window.
6. Now find Freshworks CRM By:-
   1. Either scrolling down the list
   2. Or by typing in **‘Freshworks CRM’** in the search box with the placeholder “search integration by name.”
7. Now click on the **‘Connect’** button as shown below

### **Step 2 of 4: Find your Authorization Key/Token in App Account** <a href="#wdr89rs79yd8" id="wdr89rs79yd8"></a>

1. Now Click On The **‘Connect’** button As Shown Below

![](/files/3S9J1RcTu50Pan52tjde)

1. To complete the process, you need to fill out two details:-
   1. Your Freshworks CRM Domain
   2. API Token

![](/files/ONid4qbZuCg3krmlq4P5)

1. **Freshworks CRM Domain:-**
2. You can easily find your domain in your browser’s search bar when you log in to your Freshworks Account.
3. It’s in the format:- [https://**yourcompany**.myfreshworks.com](https://yourcompany.myfreshworks.com/).
4. Here **‘your\_company’** will be replaced by the name of your organization.

![](/files/lMmDOt1L7JcIBQYOWKTj)

1. **Freshworks CRM API Token:-**
   1. To obtain your API token:-
   2. Click Your Profile Icon and Navigate To Settings

![](/files/Xr9oBCze704auoDS48Wl)

* 1. Click on the API settings Tab and Fill out The Captcha.

![](/files/IIbEwJXk62MMwfbSu4dF)

* 1. After you verify you are a human, your API key will become visible. Copy and paste the key back on **SkooBot**&#x20;

![](/files/Y85jeknX3gf1ZcsidjyA)

### **Step 3 of 4: Enter Authorization Details and establish connection with your App** <a href="#go6v825eyptk" id="go6v825eyptk"></a>

1. After filling out the details, click Connect.

![](/files/gLoDOFxCtuaZHh7eI7U5)

1. Look for the notification “Updated Successfully” for confirmation.

![](/files/KMF9l1dIywIeFxCzxC52)

1. Also, your Freshworks CRM integration will show the message **Installed** in the Integration List.
2. ![](/files/t8jiFGvmGYxPsAeLZ25C)

### **Step 4 of 4: Test your Integration Set up with Data** <a href="#id-191krlkvjoyk" id="id-191krlkvjoyk"></a>

Once you have established a connection between **SkooBot** and **FreshWorks CRM**and complete the mapping, you are ready to go for your first test lead. You can test your integration setup by creating a dummy lead on the bot. This lead should appear in your **SkooBot** dashboard and in the Freshworks CRM you have integrated.

### **Still Not Working, Let’s Troubleshoot!** <a href="#wimxs1yiksj3" id="wimxs1yiksj3"></a>

If you are not getting dummy leads from your Bot to **FreshWorks CRM**, it may be due to multiple reasons:

* Wrong Authorization Details added- You will be required to check and see if all the authorization credentials such as API Token, API key, and/or URL has been entered correctly.
* Free plan- You are not subscribed to the paid plan on **SkooBot** as integration works only with the paid plan..

If everything is correct and you cannot move forward, write to us at <support@skoobot.com>. We will respond within 48 business hours.